|
FAQ
To print the FAQ
click here: Print FAQ
You will need
Adobe Reader. Please download it for free here:
Basics
1. My computer
screen is black. How do I turn on my computer?
For Apple Computer
users:
·
Press the “on” button, which is
located behind the computer screen.
For Personal
Computer (Compaq, Dell, HP, etc.) users:
·
Press the power button on the
front of the computer (the “box”). You should hear the computer turn on.
·
Press the power button on the
front of the monitor (the screen). The light on the monitor will turn
green.
2. When do I
double-click and when do I single-click?
You should
double-click on an icon (mini-picture) when you are opening a program.
Double-clicking will allow you to select the program and open it. Note,
however, that the mouse must remain steady for double-clicking to be
successful. If you find double-clicking not to be successful after about
30 seconds, try again.
You should
single-click on an object to select a file, folder, or icon. After you
single-click, you can then move it to a new location, copy it, and/or
paste it.
Note that the verb
“to click” refers to the action of single-clicking not to the
action of double-clicking.
3. How do I activate
a program?
If the program you wish to access already
has a shortcut on the desktop, simply double-click on the shortcut to
launch the program. Otherwise:
-
click the
Start
Button at the bottom left hand corner
of the screen to display
the Start Men.
-
click on either
Programs
or All Programs (depending on your operating system) and the
Program Menu will appear.
-
Move your mouse pointer to the program
you wish to use and single click on it. This will launch the program.
4. How do I close a program?
- click the
Close
icon at the top right hand corner of that window.
-The Close icon appears as a red
“X” in the top right hand corner.
OR
- click on File
(top left corner), move the mouse down, and single click on Quit
or Exit.
5. What is the
cursor?
The cursor is the
movable, sometimes blinking symbol that keeps track of where you are
typing on the computer. As you type, the cursor will move with you from
left to right.
6. What is the
difference between the Backspace and Delete keys?
- The Backspace
key will erase text to the left of the cursor.
- The Delete
key will erase text to the right of the cursor.
NOTE: Both the
Backspace and Delete keys will erase text for as long as your
finger holds down the key. Be careful!
7. How do I print a
document?
- Click on File
in the top left corner of the page.
- Click on Print.
- Select the
correct settings and the correct printer.
- Click on
Print.
Internet
1. How do I access
the Internet?
To access the
Internet (also called the World Wide Web), do one of the following:
- Click on Start
in the bottom left hand corner of your screen.
- Click on Internet
Explorer (the blue, lower cased ‘e’)
OR
- Double-click on
Internet Explorer (the blue, lower cased ‘e’) on your Desktop.
NOTE: Internet
Explorer is one of a few common Web browsers. Others include Mozilla
Firefox, Safari, Opera, and Netscape. They can be accessed using the same
methods discussed above.
2. How do I access a
specific web page?
- Click on the
white bar at the top of screen. This white bar is called the Address
Bar.
- After you click
on the Address Bar, this will make the original text highlighted
in blue or black.
- Type in the URL,
or the web address of the web site you would like to visit.
- Press the
Enter key on your keyboard.
3. What is a Search
Engine?
A search engine is a
web site that searches on the World Wide Web, for a specified word or
words and provides a list of other web sites in which they can be found.
The favorite Search Engine of TS Connect’s
tutors is Google. Google’s website is
www.google.com.
E-mail
1. What is e-mail?
E-mail (abbreviation
for Electronic Mail) is a system for sending messages from one individual
to another via the Internet. Think of it as sending a letter to a friend
across the country. However, instead of taking a few days to reach your
friend, an e-mail reaches your friend instantaneously and the service is
free.
2. How do I
establish an e-mail account?
The preferred e-mail
account of TS Connect tutors is Gmail, another application
run by Google. To establish a Gmail account, follow these instructions.
·
Double click on Internet Explorer
(the blue, lower cased ‘e’).
·
Click on the white address bar.
·
Type in
www.gmail.com.
·
Click on “Pick a Name” or “Sign up
Here” and follow the instructions.
3. How do I sign out
of my e-mail account?
Signing out of your
e-mail account will close your e-mail account and insure that other
individuals won’t have access to your Inbox. This feature is especially
important if you are using a public computer.
To sign out of your
e-mail account, single click on “Sign Out.” This button is usually located
in either the top right corner or the top left corner of the window.
4. Will Gmail or
other web-based e-mail providers ask me for my Credit Card number?
No. Web-based e-mail
accounts such as Gmail, Yahoo! Mail, AOL Mail, etc. are completely free.
They will not ask for your Credit Card number.
5. How do I check my
e-mail?
After you have
established your e-mail account, you will be able to access your Inbox,
send e-mails, and check your e-mail as often as you like. Follow the
following steps to check your e-mail:
- Double click on
Internet Explorer (the blue, lower cased ‘e’)
- Click on the
white address bar
- Type in the
address of your E-mail provider.
-if you have Gmail, type in
www.gmail.com.
-if you have Yahoo mail, type in
www.yahoomail.com.
-if you have AOL mail, type in
www.aolmail.com.
- Type in your
Username and Password.
- Press the
Enter key on your keyboard.
- Click on Inbox.
- Now you can view
your e-mails.
-if you have a new, unread e-mail, it
will be bolded, as the word bolded appears on this page.
6. I have a new
e-mail! How do I read the e-mail?
- Double-click on
the subject of the e-mail.
-the Subject of the email generally
appears to the right of the sender’s name.
- You may now view
the e-mail.
7. How do I reply to
an e-mail?
Replying to an
e-mail will send your typed message to the original sender. To reply to an
e-mail, do the following:
- Double-click on
the subject of the e-mail to view the e-mail.
- Click on
Reply.
-The
Reply button’s location differs with every e-mail provider.
-usually it is located either at the very
bottom of the page or at the top left corner of the e-mail.
- Type the message
in the space provided.
- Click on Send
when you finish.
8. How do I forward
an e-mail?
Forwarding an e-mail
will send the message you received to an unlimited amount of friends,
family members, etc. To forward an e-mail, do the following:
- Double-click on
the subject of the e-mail to view the e-mail.
- Click on
Forward.
-The Forward button’s location
differs with every e-mail provider.
-usually it is located either at the very
bottom of the page or at the top left corner of the e-mail.
- Type the message
you would like to appear before the forwarded message.
- Click on Send
when you finish.
9. How do I delete
an e-mail?
- Click on the
empty box beside the e-mail.
-this will insert a check mark next to
the message.
- Click on
Delete.
-the Delete button’s location differs with every e-mail provider.
-usually it is located directly above the
window where the Sender and Subject of your e-mails are displayed.
10. How do I add a
name to my Address Book?
An Address Book is a
device that will remember the e-mail addresses and names of the
individuals which you enter into your address book.
-Click on Contacts.
-Click on Create Contact
-fill in the information you know about
your New Contact.
-Click on Save when you finish.
-Click on Addresses.
-Click on Add a new contact.
-fill in the information you know about
your New Contact.
-Click on Save when you finish.
-Click on Contacts.
-Click on the arrow to the right of
New.
-Click on New Contact.
-fill in the information you know about
your New Contact.
-Click on Save when you finish.
Save is located above New Contact.
11. How do I open an
attachment?
An attachment is a
document that an individual has saved to his/her computer that he/she sent
to you. If you have received an attachment, an icon of a paper clip will
preside next to the subject, sender, or date of the e-mail (in your
Inbox).
-Double-click on the subject of the
e-mail to view the e-mail.
-Scroll down and select Download
next to the name of the document.
-Click on Open.
-Double-click on the subject of the
e-mail to view the e-mail.
-scroll down.
-Click on the bolded name of the attached
document.
-Click on Download Attachment.
-Click on Open.
-Double-click on the subject of the
e-mail to view the e-mail.
-Click on the bolded name of the attached
document.
-Click on Open.
12. How do I save an
attachment onto my computer?
If you would like to
save the attachment to your computer after you have downloaded it, follow
these steps (after you’ve opened the document):
- Click on File.
- Click on Save
As.
- Select the folder
in which you would like the document to be saved.
- Type in the name
you would like to call your new document.
- Click on Save.
Games
1. How do I access
Solitaire, Free Cell, Spider Solitaire, etc.?
To access these
games, follow these steps:
- Click on Start.
- Click on
Accessories.
- Click on Games.
- Click on the game
you would like to play.
Internet Greeting
Cards
1. What are Greeting
Cards?
Internet Greeting
Cards are greeting cards that often feature sound and animation that can
be sent for all holidays, 365 days of the year, to anyone in the world,
instantaneously.
2. How do I find
them?
TS Connect
recommends that you type in “Free Internet Greeting Cards” to Google.
123 Greetings is one of the favorite free greeting card websites of
TS Connect tutors. To access it, click on the second link that
Google finds and click on the event of the card you are looking for (i.e.
Anniversary, Birthday).
After you have found
an appropriate card, click on Personalize and follow the
directions.
|
